Privacy Policy
1. Our commitment to privacy
Ricardo Elevators (Aus & NZ) Pty Ltd (“Ricardo Elevators”, “Ricardo”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website, enquiries, quotations, elevator projects, installation services, maintenance activities and other business operations.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we will comply with those requirements. We also seek to follow these principles as a matter of good business practice.
2. What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on your interaction with us, the personal information we collect may include:
· Your name, telephone number, email address and postal address.
· Your property, project or installation address.
· Information about whether you are a homeowner, builder, architect, developer, consultant, supplier or contractor.
· Floor plans, architectural drawings, photographs, measurements and other property information.
· Your preferred elevator model, cabin size, number of floors, finishes, accessibility requirements, budget and project timeframe.
· Quotation, contract, payment, invoice and transaction information.
· Site survey, installation, commissioning, warranty and maintenance records.
· Communications with us, including emails, enquiry forms, telephone notes and service requests.
· Information provided when visiting our office, showroom, warehouse or a project site.
· Employment application and contractor information.
· Website information such as IP address, browser type, device information, referring website, pages visited and interaction data.
If you do not provide certain information, we may be unable to assess your project, prepare an accurate quotation, arrange a site visit or provide the requested services.
Sensitive and accessibility information
When helping a client select an appropriate home elevator, we may receive information about mobility limitations, accessibility requirements or health-related circumstances.
We will only collect sensitive information where it is reasonably necessary for our services and where you have consented, or where another legal exception applies.
We use this information only to understand accessibility requirements, recommend an appropriate elevator configuration and provide safe, suitable service. Please do not provide medical information that is not necessary for these purposes.
4. How we collect personal information
We may collect personal information:
· Directly from you through our website, telephone, email, social media, quotations, contracts, surveys or face-to-face meetings.
· When you upload floor plans, photographs or other project documents.
· During site inspections, installation, commissioning, servicing or warranty work.
· From a person acting on your behalf, such as your builder, architect, designer, family member, consultant or project manager.
· From suppliers, installation partners, service technicians and other contractors involved in your project.
· From publicly available sources, professional directories, referral partners and social media.
· Automatically through cookies, analytics tools and similar website technologies.
Where practicable, you may make a general enquiry anonymously or using a pseudonym. We will normally need your identity and contact details to prepare a quotation, visit a property, enter into a contract, complete an installation or provide warranty and maintenance support.
5. Why we collect and use personal information
We may use personal information to:
· Respond to enquiries and provide product information.
· Review plans, conduct site assessments and recommend an elevator.
· Prepare quotations, designs and General Arrangement Drawings.
· Manufacture, customise, supply and deliver elevator equipment.
· Coordinate builders, installers, engineers, freight providers and other project participants.
· Manage installation, testing, commissioning and client handover.
· Provide warranty, maintenance, repairs and customer support.
· Process payments, invoices and project administration.
· Maintain safety, compliance, service and installation records.
· Improve our products, services, website and client experience.
· Manage suppliers, contractors, employees and job applicants.
· Send marketing communications where permitted.
· Prevent fraud, manage risk and protect our legal rights.
· Comply with applicable laws, standards, regulatory requirements and lawful requests.
We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted by law.
6. Website cookies and tracking technologies
Our website may use cookies and similar technologies to:
· Enable essential website functions.
· Remember user preferences.
· Understand website traffic and performance.
· Measure enquiries and advertising effectiveness.
· Improve website content and user experience.
· Present relevant advertising where permitted.
These technologies may collect information including your IP address, device identifiers, browser type, approximate location, referring website and website activity.
You can manage cookies through your browser or, where available, our website cookie settings. Disabling some cookies may affect website functionality.
Where third-party analytics or advertising tools collect or disclose personal information, we will provide appropriate notice and controls at or before collection.
7. Who we may disclose information to
We may disclose personal information where reasonably necessary to:
· Ricardo Elevators personnel and authorised representatives.
· L.T. Elevator Limited, Ricardo manufacturing, engineering and technical-support teams.
· Australian installers, service technicians and channel partners.
· Builders, architects, engineers, designers and project consultants.
· Freight, transport, logistics, warehousing and customs providers.
· Website hosts, cloud-storage providers, CRM providers, communications platforms and IT-support providers.
· Accountants, insurers, banks, payment providers, lawyers and professional advisers.
· Safety, certification, inspection and regulatory bodies.
· Government agencies, law-enforcement authorities or courts where required or authorised by law.
· A purchaser or adviser involved in a proposed sale, restructure or transfer of our business, subject to appropriate confidentiality protections.
We do not sell personal information to third parties.
8. Overseas disclosure
Because our elevators are manufactured and technically supported internationally, we may disclose limited project information to our manufacturing, engineering and technical-support partners in India.
This information may include client contact details, project addresses, plans, measurements, selected finishes and technical requirements where necessary to design, manufacture or support an elevator.
Some cloud, communications, website, analytics or file-storage providers may also process information outside Australia. The locations can depend on the provider and service configuration.
Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles. You may contact us for further information about a proposed overseas disclosure relating to your project.
9. Direct marketing
With your consent, or where otherwise permitted by law, we may contact you about Ricardo products, services, events, project updates and relevant offers.
Marketing emails and text messages will identify Ricardo Elevators and provide a clear way to unsubscribe. We will action electronic unsubscribe requests within five working days.
Submitting a quotation or contact enquiry does not automatically require you to subscribe to marketing. You may opt out at any time by:
· Using the unsubscribe function in the communication.
· Replying “STOP” where available.
· Emailing info@ricardoelevators.au.
· Calling 1300 890 259.
Opting out of marketing will not prevent us from sending necessary project, contractual, safety, warranty or service communications.
10. Security of personal information
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include access controls, secure systems, password protection, staff and contractor confidentiality obligations, data backups, secure document transfer and limiting access to people who require the information for their work.
No internet transmission or electronic storage system is completely secure. You should contact us immediately if you believe information you have provided has been compromised.
11. Retention of information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or to satisfy contractual, taxation, insurance, warranty, safety, service, regulatory and legal requirements.
Elevator design, installation, compliance, commissioning and maintenance records may need to be retained for an extended period because they relate to the ongoing safe operation and servicing of installed equipment.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it unless retention is required by law.
12. Accessing and correcting your information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To protect your privacy, we may need to verify your identity before providing access or making a correction.
We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain the reason where required by law and advise you of available complaint options.
13. Data breaches
If we become aware of a suspected data breach, we will investigate and take appropriate steps to contain and assess it.
Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
14. Automated decision-making
As at the effective date of this Policy, Ricardo Elevators does not use personal information in a computer program to make solely automated decisions that could reasonably be expected to significantly affect an individual’s rights or interests.
If this changes, we will update this Policy to explain the information used and the types of decisions involved.
15. Third-party websites
Our website may contain links to third-party websites, social media platforms or external services. Ricardo Elevators is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.
16. Privacy complaints
If you have a privacy question or complaint, please contact our Privacy Officer using the details below.
Please explain your concern and provide sufficient information for us to investigate. We will acknowledge your complaint and aim to provide a response within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
17. Changes to this Policy
We may update this Privacy Policy when our business practices, technology or legal obligations change.
The current version will be published on our website with its effective date. We encourage you to review this page periodically.
18. Grievance Redressal- Contact us
Privacy Officer
Ricardo Elevators (Aus & NZ) Pty Ltd
ABN 46 688 161 873
Unit 6, 10 Victoria Avenue
Castle Hill NSW 2154
Australia
Email: info@ricardoelevators.au
Telephone: 1300 890 259
Website: ricardoelevators.au
